Information We Collect

The Company collects limited personal information necessary to provide services, respond to inquiries, and improve the user experience. The types of information collected depend on how users interact with the website.

• Contact details such as name, email address, and phone number submitted through forms or direct correspondence.
• Technical data including IP address, browser type, device information, and operating system collected automatically during website visits.
• Usage information such as pages visited, time spent on the site, referral sources, and interaction patterns gathered through analytics tools.
• Communication records including messages, feedback, and support requests submitted by users through any channel.

How We Use Your Information

Personal information is used for specific, legitimate purposes related to operating the website and serving the community of makers.

• To respond to inquiries, provide requested information about grapevine wreath forming techniques, and manage workshop registrations.
• To maintain and improve website functionality, content relevance, and user experience through aggregated usage analysis.
• To send occasional updates about new guides, seasonal content, or community events where users have provided consent.
• To ensure website security, prevent fraudulent activity, and comply with legal obligations where required.

Legal Basis for Processing

The Company processes personal information based on lawful grounds that vary depending on the purpose and context of collection.

Information Sharing

The Company does not sell personal information. Disclosure to third parties occurs only in limited, defined circumstances.

• Service providers who assist with website hosting, analytics, email delivery, and technical maintenance under strict confidentiality agreements.
• Legal authorities when required by law, court order, or to protect the rights and safety of the Company or others.
• In the event of a business transfer, merger, or acquisition, user information may be transferred as part of the assets, subject to equivalent privacy protections.

Data Security

The Company implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of electronic storage or transmission over the internet is completely secure, and absolute security cannot be guaranteed.

Your Rights

Individuals have rights regarding their personal information under applicable privacy laws. These rights include access, correction, and deletion where permitted by law.

• The right to request access to personal information held by the Company and to receive details about how it is used.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of personal information where there is no overriding legal basis for continued retention.
• The right to withdraw consent for marketing communications at any time by following unsubscribe instructions or contacting the Company directly.

Cookies and Tracking

This website uses cookies and similar technologies to enhance functionality, analyse traffic, and support user preferences. Users can manage cookie settings through their browser or the cookie consent banner. Detailed information is available in the separate Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

For questions about this Privacy Policy, to exercise privacy rights, or to raise concerns about data handling practices, users are encouraged to contact the Company through the designated contact page.

Policy Changes

This Privacy Policy may be updated periodically to reflect changes in legal requirements, business practices, or website functionality. Users are encouraged to review this page regularly. Continued use of the website following any updates constitutes acceptance of the revised policy.